Shipping policy

Where your order ships from

Our products ship from our partner suppliers' warehouses in China. Duties and import taxes are included in the price shown: you have nothing to pay when your parcel is delivered.

Customer service and our returns center are located in Portugal: BP Imperial SA, Travessa do Tapado N171, 3700-894 Romariz, Santa Maria da Feira. These three locations — shipping, customer service and returns — are separate.

Carrier: orders are prepared by our partner suppliers. The carrier handling final delivery varies with the destination and the order; its name and your tracking number are given in the shipping confirmation email.

Processing times

Orders are packed within 1 business day. Orders placed before 6:00 PM (Paris time) are processed the same day; after that, the next business day.

Shipping methods and delivery times

The times below are in business days and are counted from the moment your order is placed, packing included. The charge for each method is the one shown here and again at checkout, whatever the order total.

Standard shipping — $2.90 — 7 to 9 business days
Priority shipping — $4.90 — 5 to 7 business days

The times quoted are the ones our carriers give us. A busy period, a public holiday or a problem at the carrier can make them longer; if that happens we email you.

Tracking your parcel

We email you a tracking number as soon as the parcel is handed to the carrier. If you have not received it, check your spam folder and then write to us at contact@stowton.com.

Lost, delayed or damaged parcels

Tell us about any parcel that arrives damaged, or that has not been delivered beyond the time quoted, at contact@stowton.com. We open an enquiry with the carrier and come back to you with a resolution: a replacement or a refund.

Delivery address

The address entered on the order is the one the carrier uses. An incomplete or incorrect address can send the parcel back to us: contact us as soon as possible after ordering if you need to correct it.