Politique de remboursement

Refund policy

This document is the single reference for cancellations, withdrawals, returns and refunds at Stowton. Where any other page of the site says otherwise, this document prevails.

Cancelling an order

As long as your order has not shipped, you may cancel it free of charge by writing to us at contact@stowton.com with your order number. We refund the full amount to the payment method used, within 10 days. Once the parcel has left, the order can no longer be cancelled: refuse it on delivery, or exercise your right of withdrawal below.

Right of withdrawal

You have 30 days from the day your order arrives to change your mind, without giving a reason. This right applies to every item, including items bought on promotion or in a sale. Just write to us at contact@stowton.com quoting your order number: no prior approval on our part is needed, the email simply informs us of your decision. You then have 30 days to send the item back.

Condition of returned items

To be accepted, an item must come back to us in its original condition, complete, with its accessories and packaging, and must not have been used beyond what is necessary to establish its nature and characteristics.

Wallets, card holders and other small leather goods must come back unused — no cards or cash carried in them and no creases or marks from use — so they can be resold as new.

Items that cannot be returned

Excluded from the right of withdrawal, as the law provides, are goods made to your specifications or clearly personalised, goods liable to deteriorate or expire quickly, and gift cards.

Where to send your return

TRIPLE CORP LLP
BP Imperial SA, Travessa do Tapado N171, 3700-894 Romariz, Santa Maria da Feira, Portugal

Keep the proof of postage for your return: it is the only way to trace a parcel that does not reach us.

Return shipping

Return shipping is at your expense, except where an item is faulty or not as described. Write to us before sending anything back: we will confirm how to proceed and the return address.

Refunds

We refund to the payment method used for the order, within 10 days of receiving your return. Nothing is deducted from the amount.

Faulty items and items not as described

An item that arrives damaged, faulty or different from the one ordered does not fall under the above: write to us at contact@stowton.com with a photo and we will cover the replacement or the refund, return shipping included. You also have the benefit of the legal guarantee of conformity and the legal guarantee against hidden defects.

Exchanges

We do not exchange items directly. The quickest way to get a different item is to send back the one you received and place a new order.

Contact us

For any question about a cancellation, a return or a refund, write to us at contact@stowton.com quoting your order number.